Customer Service
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
Why Join Trelleborg Sealing Solutions
At Trelleborg Cadley Hill, you’ll be part of a global engineering group at the forefront of aerospace sealing innovation, working in a dynamic environment that blends materials expertise with world-class manufacturing. You’ll have the freedom to make a tangible impact — improving performance, developing people, and shaping the long-term success of a site that supplies some of the world’s most advanced aircraft platforms.
About the Job
We are seeking a customer-focused and highly organised professional to act as the primary point of contact for customers regarding orders, lead times, and product availability. In this role, you will build strong customer relationships through regular communication via phone, Teams, and email, providing timely updates on orders, inventory, pricing, and delivery schedules. You will be responsible for managing the end-to-end order process, including contract review, order entry, stock verification, and ensuring products are delivered on time and in line with customer expectations.. The role also requires monitoring order compliance with pricing and minimum quantity requirements, while ensuring adherence to Export Control regulations and company policies.
This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
Working Core Days which consist of a flexi start time of 07:45 - 08:15, finishing at 16:30 - 17:15 (dependent on start time) Monday to Thursday. Then, Friday 8am - 12:30 half day.
Responsibilities will include
- Serve as the main contact for customer inquiries related to orders and lead times via phone, teams, and email.
- Conduct regular calls with customers to provide order updates, discuss lead times, and address any concerns.
- Build and maintain strong customer relationships while delivering professional service.
- Provide accurate and timely updates on orders, inventory, and pricing.
- Manage customer orders, including contract review, order entry, stock checks, and ensuring on-time delivery.
- Monitor new orders for minimum quantity and pricing compliance.
- Collaborate with internal teams, including Supply Chain, Customer Service, Quality, Dispatch, and Production, to resolve order-related issues.
- Support Export Control requirements and ensure compliance with company policies.
Education and Experience
- Educated to A/NHD level or equivalent.
- Prior customer service experience preferred but not essential
Competences
- Strong communication and relationship-building skills
- Proficiency in Excel, with some MRP experience as a minimum
- Highly organized with strong attention to detail and accuracy.
- Analytical mindset with strong problem-solving and decision-making abilities.
- Customer-focused with a positive and professional attitude.
- Comfortable handling customer calls and providing real-time updates on orders.
Key Interfaces and Stakeholders
- Excellent communication skills
- The ability to liaise and communicate effectively with all levels within the company and external organisations
- Peers
- Company employees
- Supervisor/Manager
Behavioral Characteristics
- Excellent Communication Skills – Able to communicate clearly and professionally with customers via phone, email, Teams, and in person.
- Customer-Focused – Committed to providing outstanding service and building strong customer relationships.
- Organised and Detail-Oriented – Accurately manages orders, documentation, and customer information while maintaining attention to detail.
- Strong Problem-Solving Skills – Able to identify issues, investigate solutions, and resolve customer queries efficiently.
- Time Management – Effectively prioritises workloads and manages multiple tasks in a fast-paced environment.
In addition to a competitive salary, you will also benefit from:
- Inclusion in company bonus scheme.
- Early finish on a Friday
Employee assistance program including online GP, Mental Health support, Physiotherapy etc.
Group life assurance.
Employee referral program (up to £1000 per referred shop floor candidate) - Holiday flexibility along with Christmas shut down
Application Process
Closing date for all applications and CVs – 21st August 2026
Applications will be considered, and potential candidates will be invited to interview.
Results of interviews will be communicated by email within one week.
Join us in sealing the future — one innovation at a time.
Apply now by clicking the Apply button.
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