Service & Support Engineer (D365 F&SCM), Carquefou, France
Trelleborg leverages in-depth materials and applications expertise with early market insights, making the Group a world leader in engineered polymer solutions. We offer a unique portfolio covering a broad range of applications – even the most complex ones. In 2025, Trelleborg Group reported annual sales of approximately SEK 34 billion, with operations in around 40 countries. The Group comprises three business areas: Trelleborg Industrial Solutions, Trelleborg Medical Solutions, and Trelleborg Sealing Solutions. The Trelleborg share has been listed on the Stock Exchange since 1964 and is traded on Nasdaq Stockholm, Large Cap. www.trelleborg.com
Who are we?
Trelleborg Industrial Solutions (TIS) is a global leader in innovative polymer-based solutions for key industries and critical infrastructure. We are one of three Business Areas within the Trelleborg Group, with a total of about 6 200 employees around the world.
About the Job
As a Digital Solutions Service & Support Engineer (D365 F&SCM), you will be responsible for providing end-to-end support across business applications and digital solutions.
You will work in a global environment, supporting a mix of Microsoft-based platforms and local business systems. The role requires a hands-on approach, where you independently investigate, resolve, and follow up on issues to ensure stable operations and business continuity.
You will take ownership of the application landscape within your scope and work closely with business users, developers, and other teams to ensure effective and reliable system support.
You will have the opportunity to:
- Support business applications including ERP, CRM, EDI, and local systems across regions
- Troubleshoot and resolve application and system issues end-to-end
- Work with Microsoft-based solutions and Azure services where applicable
- Investigate incidents, perform root cause analysis, and implement solutions
- Maintain documentation, work instructions, and knowledge base articles
- Coordinate with internal teams and escalate when required
- Support master data and ensure data consistency across systems
- Contribute to training and support end-users in system usage
- Support transitions from local solutions to global or centralized services
- Drive continuous improvement of support processes and system stability
You will take ownership of issues from identification through resolution and follow-up, ensuring stable operations and continuous improvement across systems.
About the Ideal Candidate
You are a hands-on problem solver who takes ownership and works independently to resolve issues across a complex system landscape.
You are comfortable working in a global environment with different stakeholders and time zones, and you have a strong drive to ensure stable operations and high service quality.
Minimum requirements:
- Minimum 3+ years of experience in application and system support within a global and complex IT environment.
- Bachelor’s degree in Information Technology, Computer Science, or equivalent experience
- Experience in application or system support in a complex IT environment
- Strong troubleshooting and analytical skills
- Understanding of business applications, ERP processes, and system integrations
- Ability to work independently and manage multiple priorities
- Strong communication skills and ability to work with both technical and business users
- Experience working in a global or cross-functional environment
Nice to have:
- Experience supporting ERP systems, preferably Dynamics 365 F&SCM
- Exposure to other ERP platforms such as AX2012/AX2009, Infor M3, or SAP (S/4HANA or ECC) is considered an advantage
- Experience with Microsoft technologies such as Azure or Power Platform
- Experience working in environments with both global platforms and local business systems
- Understanding of how business applications interact across systems
We will support you with a strong team environment, clear priorities, and the opportunity to grow your role over time.
What We Offer
We offer the opportunity to work in a global organization where digital solutions play a key role in supporting business operations.
You will be part of a collaborative team environment, working with modern technologies and a diverse system landscape, with opportunities to grow your role over time.
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