Complaint Handling Specialist

Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us? 

Plats

BGR - Sofia

Arbetsplats

Hybrid
Sista ansökningsdag 2026-08-01 Plats: BGR - Sofia

To strengthen our team, we are looking for a Complaint Handling Specialist to join us.

Your Responsibilities:

  • Register and manage customer complaints in the relevant systems.
  • Ensure accurate documentation and tracking of complaint cases.
  • Coordinate complaint handling activities with Quality and other departments.
  • Follow up on open cases to ensure timely resolution.
  • Maintain data quality and support KPI reporting.
  • Support continuous improvement of complaint handling processes.

Requirements:

  • Relevant experience in Customer Service, Sales Support, Complaint Handling, or a similar administrative role.
  • Good command of English, both written and spoken.
  • Good knowledge of MS Office and experience with CRM/ERP systems.
  • Strong organizational skills and attention to detail.
  • Ability to coordinate activities across different departments.


We Offer:

  • Modern work environment and excellent working conditions.
  • Opportunity to work in an international environment across the EMEA region.
  • Hybrid working model with home office flexibility.
  • Structured onboarding and training.
  • Long-term career opportunities within a stable and growing organization.
  • Competitive compensation and benefits package including food vouchers, additional health insurance, MultiSport card at preferential rates, and other company benefits.


If you are interested in this opportunity, please send your CV via the application form.


Only shortlisted candidates will be invited for an interview. All applications will be treated with strict confidentiality and in compliance with personal data protection requirements. Your documents and personal data will be treated as confidential and will be protected according to Bulgarian Data Protection Legislation and the General Data Protection Regulation 2016/679 (GDPR).

Ansökan

Du hittar länken till din LinkedIn-profil här

Apologies, your application wasn't recieved correctly due to what seems like a malformed file. Make sure the file is not corrupt and is of common format, preferably PDF.

integritetspolicy

Jobbar du redan på Trelleborg?

Hjälp till i rekryteringen och hitta din framtida kollega. Ange din epost nedan för att få instruktioner om hur du blir en influencer.

Ett mail har skickats till din address, nu kör vi!
Du verkar inte jobba hos oss än? Skicka in en ansökan till någon av våra öppna annonser!