IT Operations Specialist
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
Are you a talent looking to build business skills, gain experience, and take on exciting challenges? Grow your career with Trelleborg and start shaping the industry from the inside.
We are looking for IT Operations Specialist you will be supporting for primarily in the area of Microsoft platform applications, Windows Servers/Desktop, LAN/WAN/WLAN/VLAN.
Providing support to multiple sites and widely distributed infrastructures and assisting in maintaining the corporate Applications, Servers, LAN, WAN, WLAN and Security.
Assist 1st and 2nd level support to resolve complex issues and escalations to 3rd level.
Perform documentations, support implementation and ensure adherence to new and/or improved IT processes following Trelleborg IT standards.
Your Responsibilities:
Infrastructure Management:
• Maintain and support corporate applications, servers, LAN/WAN/WLAN/VLAN, and security systems across multiple geographically dispersed sites.
• Assist in resolving complex 1st and 2nd level technical issues.
• Escalation of tickets/incidents to 3rd level support when the solution is unknown or cannot be resolved due to access limitations.
Documentation, Compliance, and Asset Management:
• Thoroughly document configurations, policies, and procedures to meet IT controls and regulatory requirements (e.g., FDA, ITAR, if applicable).
• Ensure all systems comply with internal IT security policies and industry standards, such as ISO certifications
• Support of asset management processes following defined Trelleborg Policies and IT standards. 2(5) Internal documents.
• Adherence to Trelleborg IT policies, IT Code of Conduct, IT Quality manual, and any new or improved internally defined polices and standards.
Troubleshooting and Problem Solving:
• Diagnose and resolve malfunctions in networks, systems, and applications to ensure minimal downtime and optimal performance
• Collaborate with departments, vendors, and technical personnel to address and escalate issues.
Helpdesk Support and Communication:
• Respond to user requests via a ticketing system, prioritize issues, and ensure timely resolution before closing tickets.
• Acting as a first point of contact for all Trelleborg users.
• Communicates known solutions to end-users in a user-friendly and professional manner.
• Education of users based on Trelleborg processes to make optimal use of Trelleborg business systems.
Preventive Maintenance and planning:
• Implement and schedule preventative maintenance routines to minimize disruptions.
• Participate in planning, implementation, and documentation to support IT initiatives.
Continuous Learning and Innovation:
• Stay current with state-of-the-art technology, equipment, and systems relevant to job functions
• Contribute to process improvements and recommend actionable solutions to enhance operational efficiency
• Active participation in scheduled trainings and meetings
Global Collaboration:
• Active contribution to Global Competence Team group activities where required.
• Work closely with regional and global teams to support Group IT operations and projects where required.
What You'll Bring:
- Bachelor’s degree in computer science, Engineering, or a related technical discipline
- 3–5 years of experience in Microsoft-based technology, WAN/LAN, and systems support.
Experience working in a multi-site, globally distributed IT environment.
Familiarity with ITIL practices and process optimization methodologies.
Certifications in cybersecurity, network infrastructure, system administration, or cloud technologies (e.g., Azure)
Why Work with Us?
At Trelleborg, your career progression and personal development are of utmost importance to us. In our vibrant and dynamic work setting, every contribution you make is recognized and your professional aspirations are actively fostered. Committed to innovation, excellence, and ecological sustainability, we ensure that your efforts contribute not just to our organizational achievements but also to global technological and data management advancements. Seize this chance to make a meaningful difference at Trelleborg, where you face stimulating challenges, your growth is certain, and your career can flourish.Application ProcessTrelleborg is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.At Trelleborg, our people are #shapingindustryfromtheinside# Feel free to contact our HR Team for any questions:Ashwini @ [email protected]
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