Customer Service GER/FR/EN
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
We are looking for a Customer Service GER/FR/EN for commercial support to our customers.
Key Responsibilities
Order Management & Customer Operations
Ensure smooth, reliable, and on-time processing of customer orders
Manage the full order lifecycle, including order entry, status tracking, and delivery lead times
Perform basic commercial contract and order reviews
Take operational ownership of the Order-to-Delivery process
Carry out operational planning to ensure delivery capability and supply availability
Coordinate closely with central purchasing, production, and external service providers
Drive high customer satisfaction through operational excellence, reliability, and process mastery
Commercial Management & Customer Development
Manage and develop customer accounts with a strong commercial and sales-oriented mindset
Build and maintain long-term, multi-level customer relationships and professional networks
Act proactively to identify sales opportunities and support business growth
Demonstrate strong negotiation and persuasion skills in customer interactions
Revenue, Profitability & Opportunity Management
Lead price negotiations and deliver strong commercial arguments
Apply strong financial and business acumen with a clear focus on margins, minimum order values, and profitability targets
Actively manage quotations, pricing requests, and sales opportunities throughout the sales cycle
Your Profile & Skills
Commercial training, high school degree or equivalent
Minimum 3+ years of experience in a similar commercial activity
Good written and verbal communication skills in German (C1), English and French
SAP experience in commercial activities
Strong customer and service orientation with a results-driven mindset
Structured, detail-oriented, and reliable working approach
Ability to work under pressure and manage multiple priorities
High level of ownership, initiative, and goal orientation
Strong team player with excellent interface and stakeholder management skills
We offer
Thorough initial training and large field of activities
Professional and personal development opportunities
Attractive and modern working environment
Home office 2 days / week
Easily accessible office for pedestrians, public transport users (bus station, 4 min), and drivers (free car park)
Are you the one we’re looking for?
Take your career now and apply before May 15th, please indicate your earliest possible availability and salary expectations.
If you have any questions, please contact our Human Resources Manager:
Amanda Chillari, HR
Phone +41 21 631 41 57 / [email protected]
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