IT Operations Specialist, APAC

Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us? 

Plats

CHN - Xinzhuang

Arbetsplats

On-site
Sista ansökningsdag 2025-07-09 Plats: CHN - Xinzhuang

Tasks and Responsibilities 

  • Implementation/Installation and administration/maintenance on all aspects of IT infrastructure services with focus on availability, reliability and manageability following Trelleborg IT standard processes in coordination with responsible IT management.
  • Support of asset management processes following defined Trelleborg Policies and IT standards.  
  • Identifies, diagnoses, and resolves IT infrastructure incidents as the first/single point of contact for all Trelleborg users.  Communicates known solutions to end-users in a user-friendly and professional manner. Administration and reporting of user service requests as defined by IT management.
  • Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.
  • Education of users based on Trelleborg processes to make optimal use of Trelleborg business systems.
  • Active contribution to Global Competence Team group activities where required. 
  • Implementation of and adherence to Trelleborg IT policies and standards like IT code of conduct, Trelleborg code of conduct and technical IT standards. 
  • Problems, solutions, results of project work as well as any elaborated results within the area of responsibility must be documented in an understandable manner. 
  • Contribute ideas to improve IT processes/services.
  • Work collaboratively with others to achieve group goals.   

 Education and Experience

  • Associates degree of computer science or Bachelors degree. Equivalent combinations of IT education, experience, and certification will be considered.
  • A minimum 3 years’ experience of working in a preferably global IT organisation supporting Microsoft platforms underlined by respective systems support training certificates, such as; MCP, MCSE or equivalent.
  • Additional WAN/LAN/WLAN infrastructure experiences or any other technical certifications are an advantage.
  • Proficiencies in English language preferable. Example, in China, College English Test (CET) is preferably 6 and above.    

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