Customer Service
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
1. Summary of the role
- Order management： track order’s status, lead time and ensure timely delivery
- Import and Export： customs declaration and clearance
- Logistic and Inventory management
- Customer service
Activities may include: materials planning and control, inventory management, warehousing,
logistics, transport and distribution
2. Tasks and Responsibilities
- Sales document and invoice management.
- Timely respond to delivery enquiry and track the status of orders and deliveries.
- Ensure lead times of contract material, to meet customer’s demand.
- SAP transactional data monitoring to ensure adhere with actual.
- Communicate with staff from other areas in the organization, such as production, warehouse,
transport or distribution, to confirm the status of orders and resolve customer complaints.
- Coordinate with import&export matters, include preparing customs declarations and other
required documents that describe the goods and materials being shipped and comply with all
import/export regulations.
- Shipment tracking, declaration and warehousing / inbound management.
- Inventory management, minimizing the logistics cost and ensuring inventory accuracy.
- To maintain cost or expense records.
- Propose cost-effective and efficient solutions.
- Make standard calculations to accurately compile and report statistics, to assist manager to
provide the monthly report and other report requested.
- Be responsible for routine business and administration report of the whole team (such as
inventory, sales reports and statistics etc.).
- Other related work assigned by line manager
3. Education and Experience
- Bachelor's degree or above in supply chain management, international trading or relevant is
preferred.
- 3 years or above sales / customer support or coordination experience.
4. Competencies
- Good at MS Office.
- Proficient in CRM, ERP, SAP system is preferred.
- Responsibility with good understanding of implementation.
- Decision-making.
- Communication, coordination skills.
- Data or cost analysis ability and learning skills.
- Time management driven.
- Knowledge of import and export, logistics control is a plus.
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