Customer Services Co-ordinator
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
Do you want to be part of an innovative, future focused global organization?
Take your career to new depths with Trelleborg.
Who are we?
Trelleborg Industrial Solutions (TIS) is a global leader in polymer-based innovations for critical industries and infrastructure, with over 6,200 employees worldwide.
At Trelleborg Antivibration Solutions (AVS) Business Unit, we develop and produce rubber -metal parts with a team of 750 employees across 8 global sites and we continue to make meaningful impact as market leaders providing trusted partnerships across various industries
About the Job
As a Customer Services coordinator you will take ownership in providing an excellent customer service experience in a busy environment in line with the Trelleborg standard in order to understand customer requirements and taking an initiative approach to resolve their queries in a timely manner to ensure an overall customer experience is always positive.
Roles & responsibilities:
- Build positive customer relations by managing their communications, expectations, and requirements in a timely and professional manner
- Dealing with a number of customer queries and orders at any one time
- Price quoting to customers from established price lists
- Purchase order vetting and data entry to the system
- Processing of customer schedules
- Order tracking and ensure the relevant administration activities for the team are kept up to date and to a high standard
- Monitor customer websites for orders, schedules, general requirements and related updates
- Liaise with customers both external and internal to ensure that they are up to date on all issues and progress of orders and assistance related to customer needs
- Support with the quality compliance and dealing with customer complaints
- Liaise with internal departments where required to resolve customer queries to successful outcomes
- Take responsibility for demonstrating commitment with respect to the management system, by contributing to the effective implementation, operation, and control of its processes
Your Education / Competences
- A minimum of two years’ experience within a customer contact environment would be preferred
- Experience of working with ERP systems
- A working knowledge of export documentation and legislation
- Experience in working in a fast-paced environment
- PC Literate, Microsoft Office – Intermediate level
- Another language in addition to English would be desirable but not essential
- Confident communication written and verbal and effective listening skills
- Can build positive rapport with customers quickly
- Attention to detail
- Problem solving approach
- Negotiating and influencing external and internal stakeholders
- Strong organization and time management skills
Our offer and benefits
- A responsible and results-oriented task in an internationally active industrial company
- We provide an encouraging environment which offers growth within the company while investing in employee training/education
- Family and congenial working atmosphere with modern equipment
- Attractive competitive compensation package
- 25 days of annual leave and flex-time
- Long Service Awards
- Pension Scheme
- EAP program
Sound like the role for you? We would love to hear from you.
Submit your CV and any relevant supporting documentation for an opportunity to join a transformative organization that enables customers to engineer a better world while you get to shape your career!
Trelleborg is an Equal Opportunity Employer, and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. We provide an encouraging environment which offers growth within the company while investing in employee training/education. Our facility is a close and friendly community which allows you to brainstorm your ideas with other colleges.
We encourage applications from people of all nationalities, religions, genders, sexual identities, different ages and people with disabilities.
At Trelleborg our people are #shapingindustryfromtheinside
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