Customer Service Coordinator (m/f/d)
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
We are seeking a highly motivated Customer Service Coordinator to join our team. The ideal candidate will be responsible for ensuring that our customers receive top-notch support in all aspects of their interactions with our company. This role involves handling customer orders, managing operational planning, and ensuring seamless communication across various departments.
Key Responsibilities:
- Customer Liaison: Serve as the primary point of contact for all customer-related inquiries and order topics.
- Customer Account Management: Coordinate the creation and amendment of customer accounts, including entering and coordinating customer orders. This includes basic contract reviews, order status updates, inventory checks, and ensuring timely delivery.
- Order Compliance: Ensure all orders align with order and line values, as well as profitability expectations.
- Operational Planning: Plan and coordinate activities to ensure the ability to deliver on customer orders, working closely with supply chain management and other departments.
- Sales KPIs: Monitor sales key performance indicators and implement measures to meet or exceed targets.
- ERP Management: Manage and maintain all required account-specific data in the ERP system, including Incoterms and payment terms.
- Cross-Department Communication: Effectively communicate and coordinate customer order requirements throughout the supply chain, manufacturing, ServicePLUS, and other departments.
- Certificate Requests: Request and manage all necessary legal and customer-required certificates.
- Complaint Resolution: Process and resolve customer commercial complaints promptly and efficiently.
- Team Collaboration: Work closely with team members to ensure a high level of customer satisfaction.
- Customer Visits: Support the preparation of and participate in customer visits as needed.
Qualifications:
- Commercial training or equivalent experience.
- Ideally, 2+ years of experience in commercial activities or a related field.
- Fluency in Dutch and English (spoken and written) is essential
- Proficient analytical and planning capabilities.
- Outstanding interpersonal skills with a keen attention to detail and accuracy.
- Effective multi-tasking abilities and strong decision-making skills.
Our Promise to You:
- Comprehensive Training: Kickstart your journey with induction training to get acquainted with our company, team, and structure.
- Exciting Work: Engage in a multifaceted and interdisciplinary field of activity that will keep you inspired and motivated.
- Cultural Diversity: Work in a multicultural environment that celebrates diversity.
- Modern Workspace: Enjoy working in a flexible, state-of-the-art office designed to foster creativity and collaboration.
- Work-Life Balance: Enjoy flexible working time models, including mobile work options, to support a healthy work-life balance.
Start shaping industry from the inside!
Please submit your CV in English.
Trelleborg is an Equal Opportunity Employer, and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen.
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