Customer Service
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
Are you a talent looking to build business skills, gain experience, and tackle exciting challenges? Grow your career with Trelleborg and start shaping the industry from the inside.
Who we are
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead.
Trelleborg Sealing Solutions is a leading global supplier of sealing solutions, our product portfolio encompasses O-Rings, rotary shaft seals, oil seals, static seals and many more. We provide support to Industrial and Aerospace clients through our Solihull office, offering local design and service support.
We are seeking a Customer Service to join our UK Industrial Team. As part of this dynamic team, you will play a vital role in contributing to the achievement of TSS UK objectives.
In addition to a competitive salary, you will also benefit from,
- Inclusion in company bonus scheme
- Hybrid Working: 37 working hours a week split 40% home working and 60% office working
- Core Working Hours 10:00-15:00
- Employee Assistance Program including online GP, Mental Health support, Physiotherapy etc
- Group Income Protection and Group Life Assurance
- Fantastic office facility with free fruit and drinks available in the on-site bistro
About the Job
Reporting to the Head of Sales the primary function of this role is to ensure the customer is provided with a first-class service. Developing an extensive knowledge of all aspects of customer service including company objectives, guidelines, procedures & workflows, that are so important in our market.
Your responsibilities will include:
- First point of contact for Industrial customers enquiries / concerns
- Investigation of customer complaints or concerns and raising through the required channels.
- Receive and respond to customer’s quotation requests in an accurate and timely manner.
- Acquire feedback from customer and update appropriate systems.
- Receive and process customers' orders / schedules according to Order Review process.
- Prioritize the workload to satisfy the customer needs and meet the Company targets.
- Developing a knowledge of company products / part numbering system through visits to manufacturing sites and a range of online tools.
- Ensuring guidelines and procedures are adhered to at all times, seeking support from Customer Service colleagues, Key Account Managers or the Management Team if needed.
For a deeper dive into the primary duties and responsibilities of this role, don’t hesitate to get in touch. We’d be delighted to provide a detailed job description.
About the Ideal Candidate
Education and Experience:
- Minimum GCSE Grade C in Maths and English (or equivalent).
- Proficient Microsoft Office skills including Word, Excel, and PowerPoint.
- Experience in a Customer Service role, preferably in Manufacturing or Supply Chain.
- ERP experience is essential: SAP experience is preferred.
Competencies:
- Excellent verbal and written communication skills.
- Commercial Awareness
- Planning & Organizational Skills
- Problem Solving Skills
- Attention to Detail
Behavioral Characteristics:
- Lead by example, actively contributing to departmental and company goals.
- Take initiative for personal development.
- Can-do approach
- Collaborate efficiently within a team and work independently with efficiency.
- Consistent ability to achieve set targets and objectives.
Travel Requirements:
- Occasional travel within UK to Trelleborg Manufacturing and Customer sites
Closing date: Thursday 31st October
Join us in shaping the future of sealing solutions! Apply now to be a part of our team and embark on a journey of innovation and impact.
At Trelleborg our people are #shapingindustryfromtheinside
Trelleborg is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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