Senior Manufacturing Industry Planner / Customer Service

About the Company

Pawling Engineered Products, LLC. is a leading global specialty rubber products manufacturer. We produce highly specialized and innovative elastomeric products designed to withstand the rigorous requirements of the world’s leading original equipment manufacturers, designers, engineers and new product developers. These customers rely on our inflatable and compression seals, gaskets, clamps and other specialty rubber products for a wide range of applications in dominant industries and emerging technologies. Located in Pawling, NY. We are proud to be a part of Trelleborg since October, 2022.

About the Role:

Responsible for leading customer order management and production planning activities to ensure exceptional customer service and operational performance. This role serves as a key liaison between customers, Sales, Production, Procurement, Engineering, and Supply Chain teams to balance customer demand with manufacturing capacity. The Senior Customer Service/Planner proactively analyzes demand trends, identifies supply risks, and develops solutions to maintain service levels while supporting business objectives. In addition to managing complex customer accounts and escalated issues, this position drives continuous improvement initiatives, supports Sales, and provides guidance and mentorship to team members. The role requires strong analytical skills, sound decision-making, and the ability to influence cross-functional stakeholders in a fast-paced manufacturing environment.

Responsibilities:

• To sensibly plan all TSS Pawling customer orders as per the requested delivery date, bearing in mind tooling, manpower, and machine resource constraints.
• To amend/cancel orders as per order fluctuations in order to maintain a constant WIP (work in process) level.
• Any significant future change in material consumption is to be flagged.
• Highlight any need for new/additional tooling requirements to the Manufacturing Support functions.
• Manage ‘hands-on’ any urgent parts and take all necessary action so that the parts are ready for shipment in time.
• Review arrears and partial shipments continuously and issue a re-plan accordingly.
• Responsible for reporting any hazards / near misses/incidents immediately to the area management.
• Analyze sales trends, inventory levels, and capacity constraints to proactively identify supply risks.
• Develop and recommend inventory and production strategies to improve service levels and reduce costs.
• Lead weekly planning meetings.
• Train and mentor Customer Service/Planning Team.
• Serve as the primary point of contact for strategic or high-volume customer accounts. 
• Build and maintain strong relationships with customers to support long-term business objectives.
• Act as a liaison between Customer Service, Production, Procurement, Logistics, and Sales teams.
• Lead cross-functional initiatives to improve customer service performance and supply chain efficiency.

Education and Qualifications:

• High School Degree or equivalent.  Some college preferred.
• AIP Certification in lieu of experience in Planning
• A minimum of five years of planning and/or customer service experience in a manufacturing environment required. Prefer experience with a custom, build to order manufacturing environment.
• ERP Experience
• Strong verbal and written communication skills
• Ability to multitask and stay organized

PPE Requirements:

• Safety Glasses to be worn at all times when on the production floor
• Safety Shoes to be worn at all times when on the production floor
• Must wear appropriate PPE for all work activities performed; varies based work

Benefits:

• Medical, dental, vision, and disability benefits
• Healthcare and dependent care FSA and HSA programs
• Bonus/incentive opportunity
• Paid Time Off
• Paid Parental Leave
• Reward and recognition programs
• Training and development
• 401(k) retirement savings plan with company match
• Tuition reimbursement
• Company Paid Life Insurance: Employee / Spouse / Child
• Supplemental Disability and Life Plans available
• Employee Assistance Program (EAP)

Pay range and compensation package:

$85,000-$100,000 depending on experience

ITAR Statement

This position requires the use of information that is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee or Refugee. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Apply here!