Customer Service
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
Do you want to experience new challenges and innovate the future of engineered polymer solutions? Accelerate your career with Trelleborg and start shaping industry from the inside.
Who are we?
We are part of the international group Trelleborg Sealing Solutions, a leading global supplier of sealing solutions for industrial applications. Our products contribute to increased reliability, performance and sustainability across a wide range of industries – from automotive to highly specialized applications.
At our Czech Customer Solution Centre, we focus on high-quality customer support, open communication, and effective collaboration across teams. We are currently looking for a new colleague to join our Customer Service team, who will help ensure smooth order processing and maintain a high standard of customer care.
If you are not afraid of communication, enjoy keeping data and organized processes, and want to be a key part between the customer and manufacturing, we would be happy to welcome you to our team!
We value a customer-focused approach, attention to detail, and the ability to handle multiple tasks simultaneously, as well as teamwork and a proactive problem-solving mindset in daily practice.
About the Job
- Communication with customers and coordination of their order-related requirements
- End-to-end management of customer orders – from entry to delivery
- Monitoring order status, product availability and delivery timelines
- Coordination of activities across departments (production, logistics, SCM, sales)
- Working with data in the ERP system (e.g. customer creation, commercial terms)
- Handling customer complaints and operational requests
- Monitoring selected KPIs and supporting their achievement
- Close collaboration within the team to ensure a high level of customer support
About the Ideal Candidate
- High school or university education (business or technical background is an advantage)
- Ideally at least 2 years of experience in customer service or sales
- Experience working with an ERP system (knowledge of SAP is an advantage)
- Good communication skills – both written and verbal
- Strong organizational skills and ability to manage multiple tasks
- Analytical and logical thinking
- Responsibility, independence and attention to detail
- Ability to work effectively in a team and build relationships
Language skills—English at a conversational level.
Fluency in Czech or Slovak is required.
What we can offer:
- The stability of an international company
- A friendly and supportive working environment
- Opportunities for professional growth and further development
- Collaboration within an international environment across the group
- Competitive salary including benefits, additional yearly compensation and bonus
- 5 weeks of vacation and sick days
- Flexible working hours with a combination of office work in Prague and home office
- Access to training and educational courses
- Modern working environment
- On-site parking
Start date: immediately or by mutual agreement
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