Customer Support Coordinator (CSC)
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
Summary of the Role:
The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial contact for customers. The CSC is responsible for customer order and quote management to include contract review, price analysis, delivery performance, and general reporting. This position at times may need to source and purchase product from internal and 3rd party suppliers.
The CSC works with Logistic and Manufacturing facilities as well as supports Sales Engineers(SE), Application Engineers(AE), Customers Support Account Leads (CSAL), and Management to achieve their goals and KPIs. As a result of the large team, they often have multiple tasks competing for their time requiring excellent organizational and communication skills.
In some situations, the CSA may handle accounts within a team or solo. As a result, they may be required to perform general CSAL task when required.
Tasks and Responsibilities:
The replacement of the Customer Support Coordinator (CSC) position within the MRO organization is justified due to sustained workload increases and continued sales growth, which together materially impact customer service levels, operational execution, and revenue realization.
Over the past period, the MRO business has experienced significant growth in sales volume, customer activity, and transactional complexity. This growth has led to a corresponding increase in:
Customer inquiries and communications
Order entry and order management activity
Quote preparation, follow‑ups, and conversion support
Coordination across sales, operations, supply chain, and repair teams
The CSC role is a critical execution function that directly supports order accuracy, response time, customer satisfaction, and revenue throughput. As workloads have increased, the absence of this role would place undue strain on the remaining team, introduce operational risk, and create gaps in customer responsiveness—particularly during peak demand and AOG‑driven situations common in the MRO environment.
Additionally, growth in MRO sales is expected to continue, driven by:
Increased fleet utilization and aging platforms
Expanded customer and distributor engagement
Higher aftermarket penetration across key programs
Replacing the CSC ensures continuity of service, protects service‑level commitments, and enables the organization to sustain current growth without degradation in customer experience or internal efficiency. The role also allows sales and technical resources to remain focused on higher‑value activities, rather than absorbing administrative and coordination tasks that are critical but resource‑intensive.
Failure to backfill this position would elevate the risk of order delays, missed opportunities, slower response times, and potential customer dissatisfaction—outcomes that would directly conflict with the organization’s aftermarket growth strategy.
Conclusion:
The replacement CSC position is not incremental overhead, but a necessary capacity investment to support increased MRO workloads, protect revenue, and maintain operational excellence as the business continues to scale.
Application:
Last Application Date 5/20/2026
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.
This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee or Refugee.
Apply
Choose your fields of interest
Do you already work at Trelleborg?
Help find your next co-worker! Enter your email address below to receive instructions on how to become an influencer.