Customer Success Advocate

Summary of Role:

The Customer Success Advocate (CSA) has a goal of providing and achieving exceptional

customer experiences and total satisfaction to existing and prospective customers while building

positive customer relationships to help enable development of new business opportunities.

CSA will support:

-Customer order management along with communication and coordination throughout the

supply chain and factories

-Sales Engineers and Application Engineers with customer projects and overall business

-Service related goals

Tasks & Responsibilities:

• Act as the customer’s primary point of contact for all commercial inquiries
• Direct customer communication via telephone and email
• Develop and maintain strong customer relations while projecting professionalism
• Provide information (pricing, inventory availability, order status, etc) and handle customer requests in an accurate and timely manner
• Perform Account Management: Monitor and optimize sales growth and profitability, Outgoing sales calls to customers and target accounts, Follow up on quotations and projects, Drive customer satisfaction
• New customer account management including customer set-up, and credit information
• Customer order management including processing of quotes, contract review, order entry, order status, inventory stock review, purchasing practices, and on-time delivery
• Monitor customer orders: Minimum order and line values, profitability, and costs
• Process customer complaints and assist with investigation and corrective actions
• Communicate and coordinate customer requirements throughout the supply chain including factories
• Communicate, coordinate, and support the Sales Engineers and Application Engineers with customer projects and overall business.
• Joint sales visits to customers with Sales Engineers
• Attend additional training as needed

Education and Experience: 

Required:

• 1 to 4 years experience in a customer service position or equivalent experience via internships
• Minimum of 4 year College degree
• Knowledge of basic business sales and marketing practices
• Familiarity with ISO quality requirements is beneficial
• Must speak conversational English comfortably in professional settings

 Preferred:

• ERP experience
• Technical Degree (Engineering or the Sciences)
• Knowledge of rubber/plastic products is beneficial
• Familiarity with ISO quality requirements is beneficial
• Familiarity with technical prints is beneficial

Competencies: 

• Strong written and verbal communication skills
• Strong interpersonal and relationship-building skills
• Customer-focused with a positive, professional attitude
• Analytical mindset for decision-making and problem-solving
• Strong analytical, decision making and problem solving skills
• Basic math skills (addition, subtraction, margin calculations)
• Understanding of sales and marketing practices in business
• Proficient in the use of Microsoft Word, Excel, PowerPoint (The Office suite)

Travel:

• The CSA position is a local position.
• Limited travel requirements will be 5% of the time per year.
• Travel may be required internationally

Application: 

Last Application Date March 5, 2026

Apply Here

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