Customer Service

Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?

Location

GBR - Cadley Hill

Workplace

On-site

Last application date 2025-04-04 Location: GBR - Cadley Hill

Trelleborg Sealing Solutions Cadley Hill, is looking to recruit a Customer Service. This role will report to the MPS – Customer Service working as part of the Customer Service Team based here at Cadley Hill. The primary function of the CS position is to provide outstanding customer service and total customer satisfaction to existing and prospective customers while operating within established procedures.

Key Responsibilities:

Serve as the main contact for customer inquiries related to orders and lead times via phone, teams, and email.
Conduct regular calls with customers to provide order updates, discuss lead times, and address any concerns.
Build and maintain strong customer relationships while delivering professional service.
Provide accurate and timely updates on orders, inventory, and pricing.
Manage customer orders, including contract review, order entry, stock checks, and ensuring on-time delivery.
Monitor new orders for minimum quantity and pricing compliance.
Collaborate with internal teams, including Supply Chain, Customer Service, Quality, Dispatch, and Production, to resolve order-related issues.
Support Export Control requirements and ensure compliance with company policies.

Candidate Profile:

Experience with SAP is essential for order management and business operations.
Comfortable handling customer calls and providing real-time updates on orders.
Educated to A/NHD level or equivalent.
Prior customer service experience preferred.
Strong communication and relationship-building skills.
Proficiency in Excel, with MRP experience.
Highly organized with strong attention to detail and accuracy.
Analytical mindset with strong problem-solving and decision-making abilities.
Customer-focused with a positive and professional attitude.

If you have the required experience, particularly with SAP and customer communication, and are looking for an opportunity to grow in a customer service role, apply today!

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You are about to provide personal data on the Trelleborg online application system that allows candidates to easily apply for opportunities through our Career website.

By using this online application system and completing this online form, you are authorizing Trelleborg to process your personal data in a secure data center managed by Workbuster, the application service provider used by Trelleborg for recruitment purposes, in accordance with the description below. By not providing such personal data, Trelleborg will not be able to assess your application.

The personal data controller is Trelleborg AB (publ), and, should your personal data relate to a position at one of our subsidiaries, the legal entity of that company. Contact information to Trelleborg AB (publ) can be found in the end of this page, and contact information to the relevant recruiting subsidiary in the advertisement for the position.

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Trelleborg collects and processes your personal data (such as contact information, career information etc.) that you enter into the system for recruitment purposes in order to evaluate if Trelleborg would be able to conclude an employment contract with you.

If you have not applied for an advertised post, Trelleborg collects and processes your personal data for recruitment purposes in order to evaluate if Trelleborg has an opening that matches your application and if Trelleborg would be able to conclude an employment contract with you. If your application matches openings in another company in the Trelleborg group, your application with your personal data will for the same purposes be transferred to that company.

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The personal data collected and processed through our career pages will be accessible only to selected Trelleborg employees or external recruiters selected by Trelleborg and for recruitment purposes only. These persons may access your personal data from abroad both within and outside the EU/EEA. Such transfer of personal data, if any, to or from another country is necessary for Trelleborg to be able to evaluate your interest in the company and whether or not we would be able to conclude an employment contract with you. The legal basis for any such transfer is that we believe that both our interests in transferring the personal data in order to assess your application overrides any interest you may have to privacy of your personal data as provided. Adequate protection of your personal data in case of any transfer outside the EEA will be upheld by our group legal entities adhering to an Intra-Group Data Transfer Agreement encompassing the standard contractual clauses adopted by the European Commission. In case of any transfer to a recruiter outside the EEA, this will be governed by a Data Processing Agreement also duly safeguarding your personal data.

As for applications relating to a specific position, which has been announced for in an employment ad by a specific company within the Trelleborg group, your personal data will be transferred to that company. Furthermore, if another company within the group is responsible for the administration of the recruitment, your personal data will be transferred to that company as well. Information regarding to which companies such transfers will be performed, and in which countries these companies have their business seats, will appear from the relevant employment ad. As for spontaneous applications, which do not relate to a specific employment ad, your personal data may be transferred to any company within the Trelleborg group to which your application might be of interest.

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Your personal data will be kept in confidence and we will hold it during the recruitment process, until the recruitment process is completed and for a period of up to twelve months thereafter, in order to be able to defend potential legal claims.

If you have not applied for an advertised post, your personal data will be held for a period of six months and if you withdraw your consent before the end of that period, we will no longer save your personal data

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You have the right to request information about the categories of personal data concerning you that we are processing and how they are being used by contacting us in writing using the contact details below. You can also contact us should you want your personal data corrected, updated, deleted or restricted in any way. In certain situations, you also have the right to object to the processing of your personal data and request that your personal data be transmitted in an electronic format. For the protection of your privacy and your personal data, we may require that you identify yourself in connection with our assistance.

Should you have any complaints regarding our handling of your personal data, we kindly ask you to contact us using the contact detail below. You may also contact the Swedish data protection authority, https://www.imy.se/

Contact us

If you have any questions related to the information above, if you suspect that a breach of this privacy notice has occurred, or if you would like to contact us for any reason stated above, please contact us at:

Trelleborg AB

Johan Kocksgatan 10

SE-231 22 Trelleborg

[email protected]

+46410-670 00

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