Indoor Sales, Clermont-Ferrand, FRA

Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?

Location

FRA - Clermont-Ferrand

Workplace

On-site

Last application date 2025-04-19 Location: FRA - Clermont-Ferrand

Do you want to experience new challenges and innovate the future of engineered polymer solutions? Accelerate your career with Trelleborg and start shaping industry from the inside.

Who are we?

Trelleborg Industrial Solutions (TIS) is a global leader in innovative polymer-based solutions for key industries and critical infrastructure. We are one of three Business Areas within the Trelleborg Group, with a total of about 6 000 employees around the world.

Fluid Handling Solutions (FHS) is a business unit of Trelleborg Industrial Solutions. With over 1.500 employees, Trelleborg FHS is a key leading player offering high performance, safety solutions for Oil & Gas transfer market, Industrial Hoses, Rubber Sheeting, Expansion Joints and anti-abrasive solutions in the mining sector. With its head office located in Clermont-Ferrand (France), Trelleborg FHS has production sites in France, Turkey, Spain, UK, Netherlands, Czech Republic and Australia.

L'un de ses sites industriels, basé à Clermont-Ferrand, recherche un(e) Gestionnaire de la Relation clients.

Au sein du Service Clients Industry, vous contribuez à garantir l’excellence de la Relation client en participant au suivi et au développement de la clientèle, de la préconisation technique à la livraison.

Vous aurez comme principales responsabilités :

Répondre aux appels en gérant les priorités et dans le respect des notions Délai/Qualité/Coût
Prendre en compte les sollicitations des clients et recueillir des informations nécessaires à leur traitement : Ecoute /Préconisation/Proposition/Vente. Proposer des solutions alternatives si besoin
Participer aux chiffrages/études de faisabilité, réaliser et relancer les offres commerciales
Réaliser les ouvertures de compte client et participer aux relances paiement (recouvrement créances)
Enregistrer les commandes dans l'ERP et réaliser les revues d’offre et de contrat
Réaliser la gestion administrative et commerciale des comptes : conditions client, courrier ...
Suivre les livraisons et le portefeuille afin d’assurer la tenue de nos engagements
Assurer l’après-vente
Instruire les réclamations (livraison, qualité, technique, administratives)
S’informer en exploitant les infos recueillies auprès du marché, rapports de visite, infos montantes et communications
internes.
Réaliser l’accompagnement client à l’utilisation des outils multimédia (site web, portail, EDI)
Connaitre et appliquer la politique commerciale et de l’entreprise (Core Value)
Participer aux actions de promotions et de développement

Votre profil
De formation de type BTS NRC ou DUT technico-commercial , vous disposez d'une expérience de 2 à 5 ans sur une fonction similaire idéalement en vente de produits techniques en B to B
Un niveau opérationnel en espagnol est requis de même que la maîtrise des outils bureautiques et web

La maitrise de l'anglais est un plus

Processus de recrutement

Trelleborg est un Groupe qui garantit l'égalité des chances ! Nous favorisons la diversité et nous engageons à créer un environnement inclusif pour tous les employés, quels qu'ils soient.
Vous correspondez au profil que nous recherchons ? Postulez dès maintenant en cliquant sur le bouton "Candidater"
Vous pouvez également m'envoyer un email pour tout renseignement complémentaire nécessaire.

At Trelleborg our people are #shapingindustryfromtheinside

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I agree that my personal information is handled in accordance with the following privacy policy

You are about to provide personal data on the Trelleborg online application system that allows candidates to easily apply for opportunities through our Career website.

By using this online application system and completing this online form, you are authorizing Trelleborg to process your personal data in a secure data center managed by Workbuster, the application service provider used by Trelleborg for recruitment purposes, in accordance with the description below. By not providing such personal data, Trelleborg will not be able to assess your application.

The personal data controller is Trelleborg AB (publ), and, should your personal data relate to a position at one of our subsidiaries, the legal entity of that company. Contact information to Trelleborg AB (publ) can be found in the end of this page, and contact information to the relevant recruiting subsidiary in the advertisement for the position.

Purpose of processing and legal basis

Trelleborg collects and processes your personal data (such as contact information, career information etc.) that you enter into the system for recruitment purposes in order to evaluate if Trelleborg would be able to conclude an employment contract with you.

If you have not applied for an advertised post, Trelleborg collects and processes your personal data for recruitment purposes in order to evaluate if Trelleborg has an opening that matches your application and if Trelleborg would be able to conclude an employment contract with you. If your application matches openings in another company in the Trelleborg group, your application with your personal data will for the same purposes be transferred to that company.

The legal basis for the processing of your data is your consent. Therefore, you will be asked to give your consent below and in connection therewith you will have to confirm that you have read this privacy policy and that you consent to the processing of your personal data as described herein.

Disclosure and transfer of personal data

The personal data collected and processed through our career pages will be accessible only to selected Trelleborg employees or external recruiters selected by Trelleborg and for recruitment purposes only. These persons may access your personal data from abroad both within and outside the EU/EEA. Such transfer of personal data, if any, to or from another country is necessary for Trelleborg to be able to evaluate your interest in the company and whether or not we would be able to conclude an employment contract with you. The legal basis for any such transfer is that we believe that both our interests in transferring the personal data in order to assess your application overrides any interest you may have to privacy of your personal data as provided. Adequate protection of your personal data in case of any transfer outside the EEA will be upheld by our group legal entities adhering to an Intra-Group Data Transfer Agreement encompassing the standard contractual clauses adopted by the European Commission. In case of any transfer to a recruiter outside the EEA, this will be governed by a Data Processing Agreement also duly safeguarding your personal data.

As for applications relating to a specific position, which has been announced for in an employment ad by a specific company within the Trelleborg group, your personal data will be transferred to that company. Furthermore, if another company within the group is responsible for the administration of the recruitment, your personal data will be transferred to that company as well. Information regarding to which companies such transfers will be performed, and in which countries these companies have their business seats, will appear from the relevant employment ad. As for spontaneous applications, which do not relate to a specific employment ad, your personal data may be transferred to any company within the Trelleborg group to which your application might be of interest.

Security and confidentiality

Appropriate technical and organizational security measures are taken and maintained to protect personal data against accidental, unlawful or unauthorized access, use, disclosure, alteration, destruction or loss of personal data.

Your personal data will be kept in confidence and we will hold it during the recruitment process, until the recruitment process is completed and for a period of up to two years thereafter, in order to be able to defend potential legal claims.

If you have not applied for an advertised post, your personal data will be held for a period of six months and if you withdraw your consent before the end of that period, we will no longer save your personal data

Your rights

You have the right to request information about the categories of personal data concerning you that we are processing and how they are being used by contacting us in writing using the contact details below. You can also contact us should you want your personal data corrected, updated, deleted or restricted in any way. In certain situations, you also have the right to object to the processing of your personal data and request that your personal data be transmitted in an electronic format. For the protection of your privacy and your personal data, we may require that you identify yourself in connection with our assistance.

Should you have any complaints regarding our handling of your personal data, we kindly ask you to contact us using the contact detail below. You may also contact the Swedish data protection authority, https://www.imy.se/

Contact us

If you have any questions related to the information above, if you suspect that a breach of this privacy notice has occurred, or if you would like to contact us for any reason stated above, please contact us at:

Trelleborg AB

Johan Kocksgatan 10

SE-231 22 Trelleborg

[email protected]

+46410-670 00

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Indoor Sales, Clermont-Ferrand, FRA

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