Customer Service Manager

The Customer Service Manager is responsible for all aspect of the customer support function for Trelleborg Sealings Solutions Denver.

Essential Duties & Responsibilities

• Manages and coordinates the activities of Customer Service within or between departments at TSS Denver and Sales & Marketing teams
• Evaluates written and system data, such as customer orders, to establish efficient allocation and scheduling for proper workflow.
• Confers with Operations Management and Design functions to resolve problems affecting production
• Determines work procedures
• Other duties as assigned.

Education and Experience

This position requires a Bachelors degree (will consider experience in lieu of degree).  This position should have 5-10 years previous supervisory experience in a manufacturing environment and experience in document control and/or customer service.  JDE experience preferred.  Experience with 5S and Lean Manufacturing a plus.

Knowledge, Skills, and Abilities

• Must have the ability to work autonomously.
• Should have ERP experience and an understanding of how an ERP system works.
• Must have advance customer service skills and ability to provide the highest level of customer service in all situations.
• Must have supervisory skills and the ability to mentor employees.
• Ability to provide leadership and motivation for the department.
• Ability to communicate with all employee levels in the organization effectively both written and verbal.
• Ability to foster a team environment.
• Must have intermediate to advanced skills with Microsoft Office, specifically Word and Excel.
• Must have a high level of attention to detail, the ability to multitask and excellent problem-solving skills.
• Knowledge of materials and material requirements as they relate to customer orders.
• Must have knowledge of purchase order requirements and nonconforming material procedures.

Work Environment/Physical Demands/Equipment Used

This position is in the administrative offices of a manufacturing facility which requires prolonged sitting, standing, and walking.  Requires manual dexterity for typing and considerable time at a computer.  This position will spend about 10% of their time on the production floor where heavy machinery is present and loud sounds exist. 

Health and Safety – PPE Requirements

• Safety Glasses to be worn at all times when on the production floor
• Safety Shoes to be worn at all times when on the production floor
• Must wear appropriate PPE for all work activities performed; varies based work

Salary range $110,000- 115,000 based on experience.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Apply here!